Shipping & Returns

Shipping

How long will my order take to arrive?

Australia

  • 1 to 3 working days ETA via DHL Express Tracked

New Zealand

  • 1 to 3 working days ETA via Fastway tracked courier

United States, Canada, Europe

  • 2 to 4 working days ETA via DHL Express Tracked

Rest of the world

  • 4 to 10 working days via untracked post

 

How much does shipping cost?

We offer free shipping!

How do I know when my order has shipped out?

Once your order has been dispatched, you will receive an email with the tracking number (for tracked services) and tracking link where you will be able to keep up to speed with progress. Vilo dispatches orders Monday to Friday and generally dispatches the same day of order if placed before 1100 AEST

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.

Unfortunately, Vilo has no control over these charges. Customs determines these charges and Vilo has no way of knowing what these charges may be. Vilo is not responsible for any actions taken by customs or the chosen package delivery service.

Returns & Exchanges

If I don't like my sunglasses can I return or exchange them?

Yes absolutely. Vilo aims to make returns and exchanges as simple as possible. If you would like to return or exchange please contact us first.

  • Returns must be in brand new condition, with original box
  • Returns must be postmarked for return within 30 days of the original delivery to you

If your Vilo sunglasses or watch has a manufacturer defect, we will, of course, repair or replace them for you at no cost.

 

Warranty

What is your warranty policy?

All Vilo sunglasses and watches are warranted against manufacturing defects for a full 12 months.

Vilo does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of Vilo.

See our FAQ's to find out tips for taking care of your wooden sunglasses.

If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.

I sat on my sunglasses. What can I do?

We get that life is busy and accidents happen.

That's why we offer 40% off a replacement pair if your glasses get broken or damaged within the first 200 days of purchase. Simply contact us and return them to receive your discount on a replacement pair.

STILL HAVE QUESTIONS?

 

Wooden Sunglasses

Wooden sunglasses are extremely lightweight and in fact up to 33% lighter than similar plastic frames. Feel light and fresh all day long.

All Vilo sunglasses are natural and eco friendly. Whereas at the end of their life, plastic sunglasses take upwards of 450 years to decompose, wooden sunglasses will break down naturally in compost. During their life they act as a carbon sink by storing CO2 in the form of sunglasses, whilst allowing another tree to grow and remove more CO2 from the atmosphere. As wood is a natural living resource, every pair is non toxic and as unique as you.

All our lenses use the latest in optical technology.

Vilo sunglasses use TAC lenses made from plant based cellulose. The composition is made from 7 individual layers providing the ultimate in colour and clarity as well as providing UV400 filtering and impact resistance.

All Vilo sunglasses are polarized

Wood is extremely durable but just like all sunglasses there are a few tips to keep them in perfect condition.

All Vilo sunglasses come with a natural bamboo hardcase. Whenever you are not using your sunglasses, place them back in the hardcase which will protect them from knocks and scratches. Never store your sunglasses loosely (on in the soft bag) in your bag, pocket etc.

Avoid leaving them in places of extreme heat such as a car dashboard. These surfaces can get as high as 69 degrees celsius which can cause the lenses to delaminate in rare instances.

Your sunglasses are finished with a natural wood wax to protect them from sweat and moisture. It's best to avoid submerging them fully but if so just rinse them thoroughly with fresh water and allow to dry in a shaded area.

Shipping & Warranty

Yes Vilo stands by all it's sunglasses as the ultimate in lasting quality. All sunglasses are warranted against manufacturing defects for a full 12 months. This does not cover accidents or lack of care that results in damage. See our warranty page for further information.

We get that life is busy and accidents happen. That's why we offer 40% off a replacement pair if your glasses get broken or damaged within the first 200 days of purchase. Simply contact us and return them to receive your discount.

Usually 2 to 4 working days. See our Shipping & Returns page for full details.

Wooden Prescription / Bluelight range

No. The wooden prescription frames range all come with a clear lenses blank which is then used by your optician to manufacture and fit the lenses particular to your individual prescription.

Simply contact your local optician and they will be able to manufacture and fit you lenses. Otherwise you can have your frames reglazed by many Australian companies online from as little as $50

Contact Us if you'd like to know more

Contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.