Shipping & Returns
|DESTINATION||TIME (WORKING DAYS)||COST|
|AUSTRALIA||1 - 3 DAYS||Free for orders over $100, otherwise $8|
|UNITED STATES / CANADA||2 - 4 DAYS||$12|
|EUROPE / UK||2 - 4 DAYS||$12|
|MOST OF ASIA||2 - 4 DAYS||$12|
|REST OF WORLD||4 -10 DAYS (UNTRACKED)||$12|
How do I know when my order has shipped out?
Once your order has been dispatched, you will receive an email with the tracking number (for tracked services) and tracking link where you will be able to keep up to speed with progress. Vilo dispatches orders Monday to Friday and generally dispatches the same day of order if placed before 1100 AEST
Who pays for international import taxes?
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.
Unfortunately, Vilo has no control over these charges. Customs determines these charges and Vilo has no way of knowing what these charges may be. Vilo is not responsible for any actions taken by customs or the chosen package delivery service.
Returns & Exchanges
Vilo aims to make returns and exchanges as simple as possible. If you would like to return or exchange please contact us first.
- Returns must be in brand new condition, with original box
- Returns must be postmarked for return within 30 days of the original delivery to you. (If they are a gift, this period is extended in the months of November and December to be 30 days after Christmas to allow the recipient to try them on first)
Return shipping is at your cost (to NZ) but the cost of shipping the return pair will be covered by use.
If your Vilo sunglasses have a manufacturer defect, we will, of course, repair or replace them for you at no cost.
All Vilo sunglasses and watches are warranted against manufacturing defects for a full 12 months.
Vilo does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of Vilo.
See our FAQ's to find out tips for taking care of your wooden sunglasses.
If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.
We get that life is busy and accidents happen.
That's why we offer 40% off a replacement pair if your glasses get broken or damaged within the first 200 days of purchase. Simply contact us and return them to receive your discount on a replacement pair.
STILL HAVE QUESTIONS?