Frequently Asked Questions

Sunglasses

Why buy wooden sunglasses?

Wooden sunglasses are extremely lightweight and in fact up to 33% lighter than similar plastic frames. Feel light and fresh all day long.

All Vilo sunglasses are natural and eco friendly. Whereas at the end of their life, plastic sunglasses take upwards of 450 years to decompose, wooden sunglasses will break down naturally in compost. During their life they act as a carbon sink by storing CO2 in the form of sunglasses, whilst allowing another tree to grow and remove more CO2 from the atmosphere.

As wood is a natural living resource, every pair is non toxic and as unique as you.

What sort of lenses are in Vilo Sunglasses?

All our lenses use the latest in optical technology.

Vilo sunglasses use TAC lenses made from plant based cellulose. The composition is made from 7 individual layers providing the ultimate in colour and clarity as well as providing UV400 filtering and impact resistance.

All Vilo sunglasses are polarised.

How should I take care of wooden sunglasses?

Wood is extremely durable but just like all sunglasses there are a few tips to keep them in perfect condition.

All Vilo sunglasses come with a natural bamboo hardcase. Whenever you are not using your sunglasses, place them back in the hardcase which will protect them from knocks and scratches. Never store your sunglasses loosely (on in the soft bag) in your bag, pocket etc.

Avoid leaving them in places of extreme heat such as a car dashboard. These surfaces can get as high as 69 degrees celsius which can cause the lenses to delaminate in rare instances.

Your sunglasses are finished with a natural wood wax to protect them from sweat and moisture. It's best to avoid submerging them fully but if so just rinse them thoroughly with fresh water and allow to dry in a shaded area.

Do you offer a warranty?

Yes Vilo stands by all it's sunglasses as the ultimate in lasting quality. All sunglasses are warranted against manufacturing defects for a full 12 months. This does not cover accidents or lack of care that results in damage. See our warranty page for further information.

Accidents Cover

We get that life is busy and accidents happen. That's why we offer 40% off a replacement pair if your glasses get broken or damaged within the first 200 days of purchase. Simply contact us and return them to receive your discount.

How fast will I get my order?

Usually overnight. See our Shipping & Returns page for full details.

Can I fit prescription lenses into the wooden sunglasses range?

At this stage the only sunglasses that can have prescription lenses are the fifty/fifty range. See our Wood Prescription Frame range for prescription ready frames. These frames are designed to easily insert and remove prescription lenses.

Wood Prescription Frames

Do you provide the prescription lenses?

No. The wooden prescription frames range all come with a clear lenses blank which is then used by your optician to manufacture and fit the lenses particular to your individual prescription.

Where can I get the prescription lenses fitted?

Simply contact your local optician and they will be able to manufacture and fit you lenses. Otherwise you can have your frames reglazed by many New Zealand companies online from as little as $40

Custom Engraving

How does this work?

We're proud to offer completely custom engraving for a completely personal touch. This is a perfect option for christmas, birthday and anniversary presents as well as corporate gifts. Simply type your message you'd like engraved during the checkout process and we will sort out the rest.

If you'd like a logo or particular monogram simply contact us beforehand and we can guide you through the process.